FAQ
FREQUENTLY ASKED QUESTIONS
To do so, simply go to our appointments page and contact us by e-mail or telephone. You can come and meet us in our studio (Brussels), or we can arrange a call to find the Yeba that will charm and sublimate you the most.
You can contact us by email at hello@yeba.co (or chat)
The showroom is open on appointment from Monday to Saturday from 1 to 6 pm. The hours can be adapted during school holidays.
For more information, please contact us.
To get in touch with one of our staff members directly, use the chat or send us an email at hello@yeba.co.
We listen to our Tribe, so we've created a styling inspiration page so you can view the bag of your choice on different looks. You can also follow us on Instagram and Pinterest, where we regularly post seasonal look inspirations.
You can also discover our bags in 3D and in augmented reality
If you have the opportunity, you can visit us (by appointment) in our showroom in Brussels to try our products and get personal advice.
Scroll down to the product description when you are on the product page. Also, we are currently testing a new 3D software that allows you to view the bag in augmented reality. This feature will be available for more and more items in the near future.
Most of our models have straps. You can check this in the product description on the product pages.
To keep you informed about the latest products and restocking, don't hesitate to subscribe to our newsletter.
To track your order, enter the UPS tracking number you received in the shipment confirmation email on the UPS website or click on the direct link in the email.
For terms and conditions, as well as the procedure for returns and refunds, please visit the shipping and returns tab.
Yeba has chosen to work with domestic post BPost and UPS for the delivery of its packages.
Choose Alma when you pay. You can pay in 3x
Simply enter your bank details as for a classic payment.
The validation of your order is instantaneous.
You will then receive an email with the payment schedule and a reminder 3 days before each due date.
We accept credit card payments via Hipay or Paypal payment services, a secure payment system that encrypts all card usage information during online payment transactions on the site. The following cards are accepted: Visa, MasterCard/Eurocard or Bancontact, Maestro.
The price displayed is the price including VAT.
Yeba offers gift cards in the amount of your choice. To get one, go to the following product page.
To track your order, enter the UPS tracking number you received in the shipping confirmation email on the UPS website or click on the direct link in the email.
We generally ship orders the next business day after you place your order. Delivery times vary depending on the destination country. To find out the delivery time for the country you are located in, go to the shipping and returns page.
Yeba has chosen to collaborate with UPS for the shipping of its packages.
We cannot guarantee a restock or a restocking date for sold out products. To be kept informed of future restocking and dates, please subscribe to our newsletter.
To be kept informed of future restocking and their dates, please subscribe to our newsletter.
Sometimes we offer limited time promotional codes via our newsletter. We invite you to subscribe to our newsletter to have a chance to get one of our pieces at a discounted price. However, we do not follow the annual calendar of sales periods.
The promotional codes we send you have no limit of use. Treat yourself!
We have selected quality Italian leather. Little care can make a big difference in the long run:
1. Wipe your Yeba regularly with a soft dry cloth
2. Do not overload your bag
3. Avoid contact with darker colored materials
4. If there are accidental scratches, reduce them by gently massaging the leather
5. Store in dustbag for minimal exposure to dust and outside elements
6. Protect from exposure to light (sunlight) and extreme humidity
7. Avoid contact with grease, mud, dirt, rough surfaces and rain
8. White or light colored handbags should be protected with the utmost care
9. Only have your leather cleaned by a leather specialist.
To get in touch with one of our staff members directly, use the chat or send us an email at hello@yeba.co.
We are always sorry to hear that you have encountered a problem with your Yeba bag. If you have a problem with your order, please contact our customer service via hello@yeba.co or via chat. We will take care of your problem as soon as possible to find a solution that will bring you satisfaction.
If you have received an email from us informing you that your order has been cancelled, please place a new order online or contact us via hello@yeba.co.
If you are located in the EU, you have the right to cancel your order with us under the Consumer Protection Acts 2013. However, you must notify us of your decision within 14 days from the day after you receive your order. To exercise your right to cancel, please notify us by email at hello@yeba.co.
Our bags are made in limited quantities in a carbon-neutral artisanal factory located in Italy.
Our bags are made of calf leather from a certified production line whose origin is verified and linked to the food chain. Thus, no animal is killed for its skin.
In a world where there are too many options and unnecessary excesses, we have made the decision to produce our pieces only in small quantities. In addition, our artisans only work with calf leather from a certified production chain whose origin is verified and linked to the food chain. Thus, no animal is killed for its skin.
Also, when you buy a Yeba bag, we invest money to help children in Benin to go to school, get scholarships and thus, give them a chance to realize their dreams.